The Service Desk is the face of your IT department. It is your first point of contact for end users for all IT incidents and requests. The quality and the performance of the Service Desk will significantly determine the perception of the users and the business in general on the quality and the performance of the entire IT Department.
Lanssens Consultores has more than 20 years of experience worldwide in providing professional Service Desk Services in different languages. We can provide services in different formats such as in-house managed staffing assignments and remote Service Desk managed services. On top of that we can conduct improvement projects for existing Service Desks to improve its performance. For all our services we adopt the ITIL methodology to assure high quality and continuity.
Managed Staffing assignments
For companies who need reinforcement of a specific IT profile, Lanssens Consultores can provide that profile or provide the entire onsite Service Desk including the supervision role. We guarantee the quality of the onsite staff and perform regular follow up. We have worked with various industries (government, telecom, financial) and adapt our service to the customer needs.
Managed Services Remote Services
Lanssens Consultores Service Desk provides a professional and personalized team that will attend your users while respecting the requirements set out by the business. We can provide different business models such as price per call or fixed price, giving you control over your budget.
Service Desk Improvement Projects
Lanssens Consultores is specialized in service assessments. We provide you an objective view on the people in your team, the incident management and request management processes and where there is room for improvement.